Help center
Choose products, add them to the cart, go to "Order" and fill in your details. We accept payment via Przelewy24, card and bank transfer.
If the order hasn't been shipped yet, contact us at sklep@gemkibo.pl — we'll try to make the changes.
Yes, every order receives an electronic invoice sent to the provided email address after it is fulfilled.
Yes — when placing the order (at checkout) select the "Company (VAT invoice)" option and provide your tax ID. We'll fetch the company details automatically from the business register.
InPost Parcel Locker 24/7 — 14.99 zł, GLS Courier — 19.99 zł, Orlen Paczka — 11.99 zł. Free shipping from 199 zł.
Standard shipping the same or next business day. Parcel locker: 1-2 days, Courier: 1-2 days.
We ship within Poland and to EU countries — you'll find details and costs in the "Delivery time and costs" tab.
Przelewy24 (BLIK, card, fast transfer), online card payment, classic bank transfer.
Yes, all transactions are encrypted with 256-bit SSL. We process online payments via Przelewy24 — a certified operator.
Yes, you have 30 days to return it without giving a reason. The product must be intact and in its original packaging.
Send an email to sklep@gemkibo.pl with your order number and a description of the problem. We'll reply within 24h.
Yes, all products are notified to GIS (the Chief Sanitary Inspectorate) and laboratory-tested for every batch.
Most of our products can be safely combined. If in doubt, contact us or your doctor.
Most of our formulas are vegan — check the "Vegan" icon on the product page.
No, you can order as a guest. However, an account makes it easier to track orders and speeds up future purchases.
On the login page, click "Lost your password?" — we'll send a reset link to your email.
Yes, we have special terms for wholesale orders. Contact us at sklep@gemkibo.pl.
For potential B2B partners we offer samples — write to us with a cooperation proposal.
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