Dear Sirs,
If the ordered product/products do not meet your expectations, you have a 14-day period to withdraw from the
agreement/contract concluded at a distance.

How to make a return in a few, simple steps?
(1) You have 14 days to notify us of your withdrawal from the contract, that is, your desire to return the purchased products.
(2) Information about your desire to return purchased products can be sent to us in any way you choose, such as:
a. in writing to the address: GEMKIBO Sp. Z o. o., Warehouse of the online store ul. Generała Władysława Andersa
38/lok 804, 15 - 113th Bialystok.
b. in electronic form to: gemkibo@gmail.com ;
c. or by phone at +48 728 318 459.
3. within 14 days of informing us of the return, please send back the product(s) at your expense. Shipping address: GEMKIBO Sp. Z o. o., Online store warehouse. Genała Władysława Andersa street 38/lok 804, 15 - 113. Białystok.
4 Please include our GEMKIBO RETURN FORM with your package. Please pack the goods/assortment/product in a safe way to protect it from damage in transit. We will be pleased if you use the original product protection - packaging for this purpose.
5 We will refund your money within 14 days of your cancellation. We may withhold the refund until we receive the product or proof of return from you.
(6) Products sold in sealed packages are not returnable if they have been unsealed by the Customer. A return may also be refused by Us if it turns out that the products have been stored contrary to the recommendations, which has affected their properties.
7.If you would like to know more about the return procedure, please refer to our Returns Policy in the full version, which can be found in the Terms and Conditions of GEMKIBO online store . If you have any questions, please feel free to contact us by phone or email; gemkibo@gmail.com we will certainly help you.

How to make a complaint in our online store?
(1) A complaint may be made by any means you choose, such as:
a. in writing to the address: GEMKIBO Sp. Z o. o., Online Store Warehouse.
General Władysława Andersa Street 38/lok 804, 15 - 113th Bialystok.
b. in electronic form to: gemkibo@gmail.com ;
c. or by phone at +48 728 318 459.
Feel free to use our ready-made claim form.
(2) If you prepare the letter of complaint on your own, it is recommended to specify in the description of the complaint:
a. order number and a fiscal receipt or invoice;
b. information and circumstances relating to the circumstances of the complaint, in particular the date of disclosure of non-conformity of the goods
With the contract (defects);
c. the desired method of resolving the complaint: replacement or cash refund.
d. contact information of the complainant;
e. the address where you can possibly pick up the goods - this will make it easier and faster for us to process the complaint.

(3) We will respond to your complaint as soon as possible, no later than 14 days from the day of receipt. If you would like to learn more about the complaint procedure, please refer to the Terms and Conditions of the GEMKIBO online store.

Filing a complaint

To file a claim, follow the steps below:

1. Return/Reclamation Form

Fill out the return/complaint form and attach it to the shipment. The document should contain the following details: your name, e-mail or mailing address, telephone number, indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect.

2. Sending back the product

When submitting a complaint, please return the product along with all its accessories and a copy of the purchase invoice. The costs of returning the goods in the event of withdrawal, return, or complaint are borne by the customer (in accordance with the Consumer Rights Act, Art. 43d sec. 10). If the complaint is accepted, the seller undertakes to cover all costs related to the transport and return of the goods.

3. Shipping

The claimed product should be sent to the address:

GeMkibo Ltd.
Piasta 13/4,
15-044 Bialystok (E-paka premises)

Note: You can also contact our Customer Service, in which case we will pick up the advertised product from you ourselves.

Return of goods
According to the applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, fill out the necessary statement and send it to our address along with the returned product(s):

GeMkibo Ltd.
Piasta 13/4,
15-044 Bialystok (E-paka premises)

Also include in the package with the statement and the returned product(s) all accessories received with it/they and the receipt or invoice.