Dear Sirs,
We are very pleased to welcome you to the legal documents section of our Online Store www.gemkibo.pl . Familiarizing yourself with the terms and conditions and other documents means to us that you are conscious customers who care about their consumer rights while making informed purchases. In the Online Store www.gemkibo.pl we care not only about the highest quality of products offered and friendly service, but also about your
prawa podczas zakup\u00f3w online. Nasze dokumenty s\u0105 zgodne z obowi\u0105zuj\u0105cymi przepisami, w szczeg\u00f3lno\u015bci z najnowsz\u0105 wersj\u0105 ustawy o prawach konsumenta. Pa\u0144stwa zadowolenie z zakup\u00f3w i bezpiecze\u0144stwo w sieci s\u0105 dla nas bardzo wa\u017cne. Prosimy pami\u0119ta\u0107, \u017ce macie Pa\u0144stwo jakiekolwiek pytania zwi\u0105zane z naszymi zasadami lub produktami marki GEMKIBO oferowanymi w naszym sklepie internetowym, mog\u0105 si\u0119 Pa\u0144stwo z nami skontaktowa\u0107. Nie pozostawiamy \u017cadnego pytania bez odpowiedzi w trosce o mark\u0119 GEMKIBO oraz \u015bwiadczone us\u0142ugi, kt\u00f3re zawsze powinny by\u0107 na najwy\u017cszym poziomie. Nasz dzia\u0142 obs\u0142ugi klienta jest czynny w godzinach 9:00 \u2013 14:00, od poniedzia\u0142ku do pi\u0105tku, poza dniami ustawowo wolnymi od pracy pod numerem telefonu oraz adresem e-mail: +48 728 318 459., gemkibo@gmail.com Zapraszamy do kontaktu! GEMKIBO Sp. Z o.o., ul. Nowy \u015awiat 54\/56, 00 – 363 Warszawa. NIP: 5253046986. KRS: 0001173836. REGON: 541772560.<\/p>\n
Terms and conditions of the GEMKIBO online store www.gemkibo.pl<\/p>\n
1 General Provisions.
In the first part of the Regulations we want to introduce ourselves. We inform you how you can contact us and discuss a number of the most important information you will find in this document.
1.1. Sklep Internetowy jest dost\u0119pny pod adresem: www.gemkibo.pl oraz jego rozwini\u0119ciami. Sklep Internetowy jest prowadzony przez: GEMKIBO Sp. Z o.o., ul. Nowy \u015awiat 54\/56, 00 – 363 Warszawa. NIP: 5253046986. KRS: 0001173836. REGON: 541772560. (dalej: Sprzedawca).
1.2 Contact with the Online Store is possible:
a. at e-mail: gemkibo@gmai.com ;
b. at telephone number: +48 728 318 459, (customer service open from 9:00 a.m. to 2:00 p.m., Monday
to Friday, except public holidays);
c. using a mailing address:
d. GEMKIBO Sp. Z o.o., ul. Nowy \u015awiat 54\/56, 00 – 363 Warszawa.
e. by means of the contact form available in the Intern Shop
1.4 Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected features of the Online Store (e.g. to create a Customer Account or make a purchase).
1.5 The Regulations are made available free of charge in the Online Store in a way that allows users:
a. familiarization with its contents,
b. capturing its content in by printing it out yourself or saving it on a
external media, such as PDF downloads,
c. familiarization with its current version,
1.6 DEFINITIONS. Whenever the following capitalized phrases are used in the following section of the Terms and Conditions, they shall be construed in the sense set forth below, unless the context of their use clearly indicates otherwise:<\/p>\n
AKCJA PROMOCYJNA – szczeg\u00f3lne warunki sprzeda\u017cy Produkt\u00f3w lub \u015bwiadczenia us\u0142ug, proponowane przez Sprzedawc\u0119 w okre\u015blonym czasie, z kt\u00f3rych Klient mo\u017ce skorzysta\u0107 na zasadach tam okre\u015blonych, takie jak na przyk\u0142ad obni\u017cenie Ceny za Produkt lub Zestaw Promocyjny, czy te\u017c obni\u017cenie \/ brak koszt\u00f3w Wysy\u0142ki. Szczeg\u00f3\u0142y Akcji Promocyjnej reguluje Regulamin Akcji Promocyjnej, zgodnie z informacjami udost\u0119pnionymi w ramach Sklepu Internetowego. W przypadku obowi\u0105zywania Akcji Promocyjnej, przepisy Regulaminu Akcji Promocyjnej maj\u0105 pierwsze\u0144stwo przed przepisami niniejszego Regulaminu.<\/p>\n
BOK – Biuro Obs\u0142ugi Klienta Sklepu Internetowego, kt\u00f3re udziela informacji w zakresie prowadzonej przez Sklep Internetowy dzia\u0142alno\u015bci, w tym oferowanych Produkt\u00f3w, czy realizacji Zam\u00f3wie\u0144.<\/p>\n
PRICE - the amount of gross remuneration (including tax), specified in Polish zlotys, due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. In the case of physical Products, the price does not include delivery costs, unless the terms and conditions of the Promotional Action in force at a given time at the Online Store state otherwise.<\/p>\n
CUSTOMER - (1) a natural person; or acting through an authorized person, (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; having full legal capacity. If the Customer is a natural person with limited legal capacity, he\/she undertakes to obtain the legally effective consent of his\/her legal representative to conclude the Service Agreement\/Sales Agreement and to present such consent at any request of the Seller.<\/p>\n
CONSUMER - a natural person making a legal transaction with an entrepreneur that is not directly related to his\/her business or professional activity, within the meaning of Article 22(1) of the Civil Code of April 23, 1964.<\/p>\n
CUSTOMER ACCOUNT - Electronic Service; a set of resources in the Seller's ICT system, marked with an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account by means of the Login and Password. The Customer logs into his Account after registering with the Online Store. The Account allows saving and storing information about the Customer's address data for shipment of Products, access to Order history, active subscriptions and other services provided by the Seller.<\/p>\n
CART - Electronic Service made available to each Customer who uses the Online Store, consisting of enabling him\/her to easily place an Order for one or more Products, occasionally to enter discount codes allowing to reduce the Price on the principles specified in separate Regulations of Promotional Actions, to display a summary of the Price of individual Products and all Products in total (including possible shipping costs). The shopping cart also allows you to establish and modify order data, in particular: the number of Products, delivery address, invoice data, delivery method, form of payment. As part of the Shopping Cart service, the Seller may send the Customer an e-mail message about the Products
remaining in the Shopping Cart or unsuccessful \/ rejected by the payment intermediary transaction (transaction email). The shopping cart collects offers made by the Customer to conclude a Sales Contract, i.e. more than one offer to conclude a Sales Contract can be made within one Order.<\/p>\n
LOGIN - the Customer's user name provided within the Store when creating a Customer Account.<\/p>\n
NEWSLETTER - Electronic Service, which allows all enrolled individuals to receive periodic information about the Online Store, in particular about Products, current activities, marketing actions and Promotional Actions, to the e-mail address provided by the individual, with his\/her express consent. In the Regulations, an individual subscribed to the Newsletter may be referred to as a Customer.<\/p>\n
BILLING PERIOD - designates the time interval (e.g. 30 days, 60 days, one year) for which the Price is charged in connection with the conclusion of the Subscription. The Price is charged in advance for each Billing Period.<\/p>\n
PRODUCT - a movable item available in the Online Store, which is the subject of a Sales Agreement between the Customer and the Seller, against payment of the Price. The Product constitutes goods within the meaning of Article 2 item 4a of the Act of May 30, 2014 on Consumer Rights.<\/p>\n
AMBASSADOR PROGRAM - a program that can be accessed after the creation of a Customer Account consisting of the opportunity to receive a discount on a Product if a third party makes a purchase in the Online Store through an affiliate link provided by the person using the Customer Account.<\/p>\n
PRZEDSI\u0118BIORCA \u2013 KONSUMENT – Klient, kt\u00f3ry jest osob\u0105 fizyczn\u0105 zawieraj\u0105c\u0105 umow\u0119 bezpo\u015brednio zwi\u0105zan\u0105 z jego dzia\u0142alno\u015bci\u0105 gospodarcz\u0105, gdy z tre\u015bci tej umowy wynika, \u017ce nie posiada ona dla niego charakteru zawodowego, wynikaj\u0105cego w szczeg\u00f3lno\u015bci z przedmiotu wykonywanej dzia\u0142alno\u015bci gospodarczej, udost\u0119pnionego na podstawie przepis\u00f3w o Centralnej Ewidencji i Informacji Dzia\u0142alno\u015bci Gospodarczej.<\/p>\n
TERMS AND CONDITIONS - this document defining, among other things, the rules of concluding Sales Contracts and the rules of providing and using services made available by the Seller via the Internet Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer as well as the Seller. With regard to services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services.<\/p>\n
SKLEP INTERNETOWY – prowadzony przez Sprzedawc\u0119 w j\u0119zyku polskim internetowy serwis sprzeda\u017cowy.<\/p>\n
STRONA PRODUKTOWA – strona w Sklepie Internetowy, na kt\u00f3rej przedstawione s\u0105 szczeg\u00f3\u0142owe informacje na temat Produktu.<\/p>\n
SUBSCRIPTION - Sales Agreement in a subscription model under which the Seller will periodically provide the Customer with physical Products covered by the subscription for a certain Price, with a certain frequency depending on the dosage of a given dietary supplement or other Seller's Product. The subscription renews without the need for the Customer to make any additional representations or to place further Orders. Under the Subscription, the Customer receives Products on a regular basis, such as every 30\/60\/90 days. Payment for the Subscription is charged automatically. The Customer has the right to cancel the Subscription at any time. The purchase of Products under the Subscription may be subject to a discount, in accordance with the rules of the Promotional Action.<\/p>\n
CONTENT\/Content - text, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional videos, descriptions, comments) including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Internet Store by the Seller, the Seller's contractors, the Customer or any other person using the Internet Store, respectively.<\/p>\n
CONTRACT OF SALE - a contract of sale within the meaning of the Civil Code, concerning the sale by the Seller to the Customer of a Product against payment of the Price plus any additional charges, including shipping costs, the terms and conditions of which are specified in particular in these Regulations. The Sales Agreement is concluded between the Customer and the Seller with the use of means of remote communication, after acceptance of the Order by the Seller under the terms and conditions specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, the Price, shipping costs and other relevant terms and conditions. Each Product is subject to a separate Sales Agreement. The Seller, within the functionality of the Online Store, for objective (materially justified) reasons, may reserve the conclusion of only one Contract for several Products due to the direct relationship between the Products - e.g. a Promotional Set, according to the content of the Regulations of the Promotional Action.<\/p>\n
ELECTRONIC SERVICE - provision of services by electronic means within the meaning of the Act of July 18, 2002 on the provision of services by electronic means, by the Seller to the Customer via the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, the relevant provisions on the rules of use of these services are contained in the regulations on the provision of services by these entities.<\/p>\n
USER\/VISITOR - a natural person browsing the resources of the Online Store.<\/p>\n
ORDER - a declaration of will of the Customer expressing a direct will to conclude a Sales Agreement at a distance, made with the use of means of remote communication, specifying the Product for which the Customer makes an offer to conclude a Sales Agreement and the Customer's data necessary for the possible conclusion and execution of the Sales Agreement. The order of each Product will be treated as an independent offer of the Customer to conclude a Sales Agreement (technical facilitation). During the course of the Promotional Campaign, the Seller, within the functionality of the Online Store, for objective reasons, may condition the conclusion of a single Sales Contract for several Products within the Promotional Set, due to
direct relationship between the Products. An order may be assigned a single number, and all offers will be processed in parallel.
Acceptance of the Order implies the conclusion of the Sales Agreement.
MARKETING ACTIVITIES - all activities undertaken by a company to promote products or services, reach customers, increase sales, build awareness and positive brand image. They include a range of strategic activities and tools, from advertising and PR to content marketing, social media, email marketing, SEO and e-mail marketing, which are aimed at satisfying customer needs and achieving business goals.
SEO (ang. Search Engine Optimization) – optymalizacja pod k\u0105tem wyszukiwarek, czyli zestaw dzia\u0142a\u0144 maj\u0105cych na celu podniesienie widoczno\u015bci strony internetowej w bezp\u0142atnych (organicznych) wynikach wyszukiwania, takich jak Google. Celem jest osi\u0105gni\u0119cie wysokiej pozycji w rankingu dla konkretnych fraz kluczowych, co przek\u0142ada si\u0119 na wi\u0119kszy ruch organiczny na stronie, wi\u0119ksz\u0105 rozpoznawalno\u015b\u0107 marki i potencjalnie wy\u017csze dochody.
MARKETING BEZPO\u015aREDNI – strategia komunikacji, kt\u00f3ra polega na bezpo\u015brednim dotarciu do wyselekcjonowanych klient\u00f3w w celu budowania relacji i sk\u0142onienia ich do natychmiastowej reakcji, np. zakupu. Jego kluczowymi cechami s\u0105 personalizacja przekazu i mo\u017cliwo\u015b\u0107 mierzenia efektywno\u015bci, a najpopularniejsze kana\u0142y to e-mail marketing, telemarketing, SMS-y i poczta tradycyjna.
PROMOCJA – wszelkie dzia\u0142ania maj\u0105ce na celu informowanie, przekonywanie i przypominanie klientom o produktach lub us\u0142ugach. Mog\u0105 to by\u0107 zar\u00f3wno kampanie w tradycyjnych mediach, jak i dzia\u0142ania online (np. Google Ads).
PROMOCJA CENOWA – dzia\u0142ania marketingowe polegaj\u0105ce na \u015bwiadomym obni\u017ceniu ceny produktu lub us\u0142ugi na okre\u015blony czas, aby zach\u0119ci\u0107klient\u00f3w do zakupu. Obejmuje ona wiele metod takich jak rabaty, kupony, promocje, co ma na celu kr\u00f3tkoterminowe zwi\u0119kszenie sprzeda\u017cy. Jest \u015bwiadomym obni\u017ceniem ceny produktu lub us\u0142ugi. Przedsi\u0119biorca komunikuje konsumentom w spos\u00f3b jednoznaczny informacj\u0119 o Promocji cenowej zgodnie z przepisami UOKiK. (Urz\u0119du Ochrony Konkurencji i Konsument\u00f3w).
PROMOCJA CASH BACK – zwrot cz\u0119\u015bci wydanej kwoty lub wyp\u0142at\u0119 got\u00f3wki przy okazji zakupu\/zakup\u00f3w. Klient otrzymuje zwrot na konto, np. procentowo od zakup\u00f3w kart\u0105, lub zwrot got\u00f3wki w innej formie opisanej bezpo\u015brednio w regulaminie\/regulaminach\/nazwie\/nazwach danej promocji, kt\u00f3rej dotyczy (Cash back).
PRICE DISCOUNT - according to the OCCP, any action by a trader to reduce the price of a product or service, which must be communicated to the consumer in a clear and unambiguous manner. The basic principle (known as the Omnibus Directive).
RABATY AUTOMATYCZNE – systemy, kt\u00f3re automatycznie przyznaj\u0105 zni\u017cki na produkty w oparciu o ustalone zasady, cele biznesowe lub dynamiczne czynniki rynkowe, nie wymagaj\u0105c od u\u017cytkownika wpisywania kod\u00f3w rabatowych. Mog\u0105 by\u0107 oparte na AI do optymalizacji cen, aby zwi\u0119kszy\u0107 zysk, lub naliczane w sklepie po spe\u0142nieniu okre\u015blonych warunk\u00f3w, np. osi\u0105gni\u0119ciu progu warto\u015bci koszyka. W sklepie internetowym istnieje wiele wariant\u00f3w rodzaj\u00f3w i konstrukcji przyznawania rabat\u00f3w tj., mi\u0119dzy innymi: Oparte na AI (np. w Google Merchant Center). Oparte na regu\u0142ach (np. w platformach e-commerce). Oparte na systemach lojalno\u015bciowych. Oparte na danych (np. w systemach ERP).
REKLAMA KONTEKSTOWA – forma reklamy internetowej polegaj\u0105ca na dopasowywaniu komunikat\u00f3w reklamowych do tre\u015bci strony internetowej, kt\u00f3r\u0105 aktualnie przegl\u0105da u\u017cytkownik, lub do jego zainteresowa\u0144. Celem reklamy kontekstowej jest zwi\u0119kszenie trafno\u015bci i skuteczno\u015bci przekazu, wy\u015bwietlaj\u0105c reklamy powi\u0105zane tematycznie z kontekstem strony (np. reklama suplement\u00f3w na stronie o zdrowiu) lub z wcze\u015bniejszymi aktywno\u015bciami u\u017cytkownika w sieci.
KODY RABATOWE – ci\u0105g liter, cyfr lub znak\u00f3w, kt\u00f3ry uprawnia do zakupu produktu lub us\u0142ugi na specjalnych, promocyjnych warunkach, np. zni\u017cki ceny, darmowej dostawy lub innego specjalnego rabatu. Kody rabatowe s\u0105 narz\u0119dziem marketingowym wykorzystywanym \u2013 maj\u0105cym na celu zwi\u0119kszanie sprzeda\u017cy i budowania lojalno\u015bci marki.
PROGRAM LOJALNO\u015aCIOWY – strategia marketingowa, kt\u00f3ra polega na budowaniu d\u0142ugofalowych relacji z klientami poprzez nagradzanie ich za powtarzaj\u0105ce si\u0119 zakupy lub inne po\u017c\u0105dane zachowania. Stosujemy go, aby zach\u0119ci\u0107 naszych klient\u00f3w do regularnego kupowania i wzmocnienia wi\u0119zi z mark\u0105, oferuj\u0105c w zamian r\u00f3\u017cne nagrody, takie jak punkty, rabaty czy specjalne przywileje.
CART CODE - a term referring to a discount code (coupon) entered during order processing in our online store that reduces the value of the order. CART CODE, in the context of our product management, refers to SKU (Stock Keeping Unit) - a unique product identifier that makes it easier for us to track and control inventory.
ALGORYTM GOOGLE W ATRYBUCIE (SALE PRICE) (PRICE DROP) – Algorytm Google automatycznie oznacza produkty jako "TANIEJ" (PRICE DROP), gdy wykryje obni\u017ck\u0119 ceny, nawet je\u015bli nie jest ona oznaczona w atrybucie (SALE PRICE) w danych produktu. U\u017cytkownicy mog\u0105 r\u00f3wnie\u017c \u015bledzi\u0107 ceny produkt\u00f3w, aby otrzymywa\u0107 powiadomienia o zmianach. W przegl\u0105darce Chrome (na urz\u0105dzeniach z Androidem) mo\u017cna zobaczy\u0107 ikon\u0119 obni\u017cki ceny na karcie produktu, je\u015bli zosta\u0142a wykryta przez algorytm.
REGULARNA PROMOCJA – dzia\u0142ania marketingowe podejmowane w okre\u015blonych, powtarzaj\u0105cych si\u0119 odst\u0119pach czasu. W odr\u00f3\u017cnieniu od jednorazowych akcji, polega na sta\u0142ym komunikowaniu si\u0119 z klientem i budowaniu \u015bwiadomo\u015bci marki lub produktu, co ma na celu np. d\u0142ugoterminowe zwi\u0119kszenie sprzeda\u017cy lub lojalno\u015bci. W kontek\u015bcie cenowym, oznacza to sta\u0142\u0105, ni\u017csz\u0105 od standardowej cen\u0119, naliczan\u0105 za kolejne okresy p\u0142atno\u015bci, np. w modelach subskrypcyjnych.
REGULARNA OBNI\u017bKA – zmniejszenie ceny produktu lub us\u0142ugi, kt\u00f3re jest zgodne z przyj\u0119tymi standardami, np. najni\u017csza cena w okre\u015blonym okresie poprzedzaj\u0105cym promocj\u0119 (najcz\u0119\u015bciej 30 dni). W naszym sklepie internetowym poprawnie sygnalizujemy regularne obni\u017cki. Podajemy nie tylko now\u0105, ni\u017csz\u0105 cen\u0119, ale tak\u017ce tzw. cen\u0119 "przed obni\u017ck\u0105" (regularn\u0105), w trosce aby klient m\u00f3g\u0142 oceni\u0107 wielko\u015b\u0107 oszcz\u0119dno\u015bci, jak wynika z przepis\u00f3w UOKiK oraz PARP.<\/p>\n
PRICE UPDATE - is the price that will be introduced in the future for a product or service, used mainly in the context of new product launches or as part of price presentations with a discount in accordance with the Omnibus Directive. It is used to inform the consumer of the planned higher price from which the promotional discount can be calculated, ensuring transparency and preventing confusion.
NOWE W OFERCIE – okre\u015blenie, kt\u00f3re odnosi si\u0119 do produkt\u00f3w, us\u0142ug lub warunk\u00f3w, kt\u00f3re zosta\u0142y wprowadzone do aktualnej oferty sprzeda\u017cowej lub handlowej firmy. Oznacza to nowo\u015bci, np., us\u0142ugi lub produkt\/produkty kt\u00f3re s\u0105 teraz dost\u0119pne do kupienia lub zawarcia umowy. W kontek\u015bcie prawnym "oferta" to o\u015bwiadczenie woli zawarcia umowy, kt\u00f3re okre\u015bla jej istotne postanowienia, takie jak przedmiot i warunki.<\/p>\n
DYREKTYWA OMNIBUS – Dyrektywa Omnibus to nieformalna nazwa unijnej dyrektywy UE 2019\/2161, kt\u00f3ra wzmocni\u0142a i ujednolici\u0142a ochron\u0119 praw konsument\u00f3w na rynku UE, zw\u0142aszcza w sprzeda\u017cy online. Wprowadzi\u0142a ona nowe przepisy dotycz\u0105ce m.in. cen promocyjnych (obowi\u0105zek podania najni\u017cszej ceny z ostatnich 30 dni przed promocj\u0105) oraz zakaz manipulowania opiniami o produktach. W Polsce wesz\u0142a w \u017cycie 1 stycznia 2023 r. po nowelizacji ustawy o prawach konsumenta.
UOKIK – (Urz\u0119du Ochrony Konkurencji i Konsument\u00f3w). Centralny organ administracji rz\u0105dowej w Polsce. Jego g\u0142\u00f3wnym zadaniem jest ochrona interes\u00f3w konsument\u00f3w oraz dbanie o prawid\u0142owe funkcjonowanie konkurencji na rynku, poprzez m.in. przeciwdzia\u0142anie nieuczciwym praktykom i nadz\u00f3r nad rynkiem.
PARP – Polska Agencja Rozwoju Przedsi\u0119biorczo\u015bci, pa\u0144stwowej instytucji, kt\u00f3ra wspiera rozw\u00f3j przedsi\u0119biorczo\u015bci w Polsce, zarz\u0105dzaj\u0105c
funds from the state budget and the European Union. The agency implements various projects, such as supporting small and medium-sized companies, financing training and consulting,
also runs a portal with free online courses.<\/p>\n
2 Rules of use of the online store.
In the rules of use of our Online Store, we would like to explain to you what minimum technical requirements you should meet in order to use its functionality without problems.
2.1 The minimum technical requirements of the User's device to enable full and correct use of the Online Store:
a. A device with access to the Internet;
b. the latest version of the web browser;
c. an active e-mail account (e-mail address) in order to set up a Customer Account, sign up for the Newsletter, or make a purchase.
2.2 The Seller does not guarantee that the use of the Online Store will be without errors or technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without prior notice to Customers. The Seller will strive to immediately restore the operation of the Online Store. Technical interruptions should not affect the processing of Orders already placed.
2.3 The Seller is not responsible for the content and content of other services and portals to which the Customer may be redirected using links placed in the Online Store (e.g. courier companies, or payment operators).
3. electronic services in the online store.
In the third part, we present to you the Electronic Services available in our Store. An Electronic Service is, for example, a Shopping Cart or a Newsletter. We explain how to easily make complaints about Electronic Services.
3.1 The Seller shall provide the following Electronic Services via the Online Store to
Users, including Customers, which do not require payment of the Price:
a. maintaining a Customer Account, in the case of registration;
b. enabling Customers to place Orders, enter into Sales Agreements, enter into Service Agreements on the
The rules set forth in these Regulations;
c. presenting customers with advertising content tailored to their interests;
d. enabling Customers to use the services of the Shopping Cart;
e. Allowing you to add feedback on purchased products;
f. to allow browsing of Content placed within the Store, including marketing content;
g. enabling the use of the Diet Quiz;<\/p>\n
h. Enabling the addition of Products to the Watch List;
i. Enabling the ordering of notifications of Product availability;
j. contact form;
k. Newsletter.
Customer Account.
3.2 The Seller shall additionally, for the benefit of Customers who have created a Customer Account, provide the following services through the Online Store:
a. maintaining the Customer's session after the Customer logs in to the Account (using the browser);
b. storing and making available to the Customer through the Account the history of Orders;
c. enabling changes to the Customer's data within the Customer Account;
d. enabling participation in the Ambassador Program;
e. ability to manage Subscription.
3.3 The use of the Account is possible after the Client has completed the following steps together:
a. completing the registration form by indicating the e-mail address, name and surname and assigning a password and agreeing to the processing of personal data, accepting the provisions of these Regulations and Privacy Policy;
b. confirming the desire to create a Customer Account by activating the link in the email received at the indicated email address (double check in process);
c. successful registration, which will be confirmed by an email from the BOK of the Online Store.
3.4 The Agreement for the Provision of Services is concluded when the Customer receives a confirmation of the Customer's Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to remove the Account (resignation from the Account) by sending an appropriate request to the Vendor (e.g. using the means of communication described in Section 1.3 of the Terms and Conditions).
Basket.
3.5 The use of the Shopping Cart begins when the User adds the first Product to the Shopping Cart.
3.6 The shopping cart is a service provided free of charge, for the period during which there are unpurchased Products in the User's shopping cart. When an order is placed and successfully paid for, the service is terminated.
3.7 The Customer has the ability to independently correct the entered data within the \u201eShopping Cart\u201d panel by adding or removing a given item from the Shopping Cart. The deletion of a given item may automatically cause the deletion of another item from the Cart as well, due to the direct relationship between the Products. The Shopping Cart also allows you to set and modify order data, in particular: delivery address, invoice data, delivery method, payment method, add codes
discounts.
Newsletter.
3.8 Newsletter Service includes:
a. Newsletter service consists of receiving by Users subscribed to it (Service Recipients), who have made available to the Seller (Service Provider) their e-mail address, electronically, including by means of automatic calling systems, commercial information on products and services of the Seller and Seller's partners, including in particular information on their current offer, promotions, discounts and marketing actions (e-mail marketing);
b. receipt by Service Recipients who have made their telephone number available to the Seller, including by means of automatic calling systems, commercial information concerning the products and services of the Seller and the Seller's partners, including in particular information about their current offerings, promotions, discounts and marketing actions (sms marketing).
3.9 The use of the Newsletter service is possible after the User performs the following steps:<\/p>\n
a. providing at least your e-mail address or telephone number, in the designated field in the Online Store, or checking the appropriate checkbox to receive commercial information through the selected communication channel;
b. acceptance of the provisions of these Terms and Conditions (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Customer - if such functionality has been made available) and confirmation of reading the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Terms and Conditions.
3.10. The Newsletter Service is provided for an indefinite period of time.
3.11. The Customer shall have the possibility, at any time and without giving any reason, to unsubscribe from the Newsletter service (resignation from the service), in particular by sending a request for discontinuation of the Newsletter service to the contact data provided in sec. 1.3 of the Terms and Conditions, or by clicking on the deactivation link included in the email message sent to the Customer within the Newsletter service, or by clicking on the appropriate button on the Online Store website, to which the link is included in the first message sent to the phone number provided in connection with the Newsletter service registration. Unsubscribing from one of the channels of the Newsletter service in the manner indicated above, does not mean automatic unsubscription from the other channel of the Newsletter service.
3.12. The Seller may at any time terminate the contract for the provision of Newslleter service with one month's notice for valid reasons, understood as (closed catalog):
a. a change in the law governing the provision of services by electronic means by the Seller affecting the mutual rights and obligations set forth in the agreement, or a change in the interpretation of the above laws as a result of court rulings, decisions, recommendations or recommendations of authorities or bodies competent in the field;
b. a change in the manner of providing services due solely to technical or technological reasons (in particular, updating the technical requirements indicated in these Regulations);
c. change in the scope or provision of services to which the provisions of the Regulations apply, through the introduction of new, modification or withdrawal by the Seller of existing functionalities or services covered by the Regulations.
3.13. The Seller shall send its statement to the extent specified in paragraph above to the e-mail address or telephone number provided by the Customer during registration for the Newsletter service.
3.14. The Vendor may terminate the Newsletter service agreement upon seven days' notice or deny the Customer's further right to use the Newsletter service, as well as may restrict his\/her access to part or all of the content referred to above for valid reasons, i.e. in the event of a gross violation of these Terms and Conditions by the Customer\/User, i.e. in situations where the Customer\/User (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and violating the rights of third parties, contrary to the provisions of the Regulations, as well as inconsistent with the customs and rules of social coexistence adopted in this respect, in particular, provides content of an unlawful nature.
Complaints of Electronic Services.
3.15. Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the means of communication indicated in Section 1.3 of the Regulations.
3.16. A sample complaint form is available under the Terms and Conditions.
3.17. The Seller shall respond to the complaint immediately, but no later than within 14 days from the date of the
its submission.
4 Ambassador Program.
Here we describe on what basis you can become an ambassador of our GEMKIBO brand and how the referral program works. (The Ambassador Program is an option that can be implemented if the need arises. However, the program is included here as a permanent element for the needs of the marketing department and other partners working with the company\/company in various capacities).
4.1 The condition for participation in the Ambassador Program is the creation of a Customer Account.
4.2 As part of the Customer Account, the Customer may access an affiliate link.<\/p>\n
4.3 The Affiliate Link is located in the Ambassador Program tab accessible from the Customer Account. Each link is associated with a specific Customer Account.
4.4 In the case of purchase of Products available in the Online Store via an affiliate link by a third party who has not previously made purchases in the Online Store and does not have his\/her own Customer Account, both the holder of a given Customer Account and the third party shall be granted a discount.
4.5 In the event of withdrawal from the Sales Contract, cancellation of the Order or the occurrence of other circumstances obliging the Seller to refund the Price paid by a third party, the discount accrued for the conclusion of a given Sales Contract shall cease to be valid.
4.6 Detailed terms and conditions of the Ambassador Program, including information on the amount of the discount to be granted and the possibility to take advantage of it, are located in the Ambassador Program tab on the Online Store website and in the corresponding tab available in the Customer Account.<\/p>\n
5. Terms and Conditions for placing an Order and concluding a Sales Contract (distance selling). This is a very important part of our Terms and Conditions, in which we explain how you can purchase our Products, i.e. place an Order and then conclude a Sales Contract.
5.1 Information presented in the Online Store is only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, directed by the Seller to Users, including customers, and not an offer within the meaning of the Civil Code.
5.2 The main features of the performance including the subject matter of the performance and the method of communication with the User shall be specified on the Product Page or in another manner appropriate for the Product, within the Online Store. If the Product does not have the specified features, characteristics or functions, the Seller shall clearly inform the User about it before the User places the Order.
5.3 As part of the development of the Products or services available on the Online Store and due to their specifics, the Seller may introduce restrictions on the ways of placing Orders for certain Products. In the case of placing several Orders at the same time, of which the restriction referred to above applies to at least one, this may affect the availability of ways to place Orders for the remaining ones as well.
5.4 The conclusion of a Sales Agreement between the Customer and the Seller shall take place after the Customer has submitted the following
Orders.
Placing Orders.
5.5 The Seller shall enable the User to place an Order via the Online Store as follows, sequentially:
a. The Customer adds the selected Product (or Products) to the Cart and then proceeds to the order form (purchase path);
b. The user who is logged in to his\/her Customer Account confirms in the order form the validity of the data necessary to place the Order;
c. A user who does not have a Customer Account must independently fill in the order form to the extent necessary to place an Order. In the form it is necessary for the Customer to provide the following data: name and surname, address (street, house\/flat number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: place and method of Product\/s delivery, method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company and Tax Identification Number. In the case of Entrepreneurs - Customers, the Seller may ask to indicate the entrepreneur's PKD numbers.
d. In any case, providing outdated or false data when filling out the order form may prevent the execution of the Order and the conclusion of the Sales Agreement.
e. When completing the Order form, select the method of payment of the Price and specify the method of delivery of the Product, if it is subject to shipment.
f. In case of Subscription, the Customer indicates the frequency of recurring shipment (e.g. 30, 60, 90 days).
g. The Customer sends the Seller an Order (submits an offer). In the case of a Customer who does not have an Account and has not previously accepted the Terms and Conditions, acceptance of the Terms and Conditions and reading the Privacy Policy is required.
h. Depending on the chosen method of payment for the Order, the Customer may be redirected to the pages of a third-party payment service provider, in order to make payment or provide data for the purchase of installments or deferred payment.
5.6 In response to an Order, the Seller shall immediately send an automatic message to the Customer at the e-mail address provided by the Customer for this purpose with confirmation of receipt of the Order or with information on the execution of the Order.
5.7 After verifying the Order, without unreasonable delay, the Seller sends a message to the Customer at the provided e mail address with:
a. confirming the acceptance of one or more individual offers for the Products, made under the Order and
confirmation of the conclusion of the Sales Agreement (acceptance of the Order with regard to the Products indicated in the message);
or
b. information about the impossibility of accepting all offers for Products, made within the Order, e.g. due to
non-payment.
5.8 The Sales Agreement shall be concluded upon confirmation of the offers(s) from the Order, i.e. sending to the Customer the email message referred to in Section 5.7 letter a or 5.6 in fine to the extent of the Products indicated therein.
5.9 Placement of the Order implies consent to receive a bill \/ invoice, corrective invoice and duplicates of these documents in electronic form, to the indicated e-mail address. Along with the confirmation of the Order, the Seller sends a bill \/ invoice. At the same time, the Customer declares that he will receive the above electronic invoices at the e-mail address provided by him.
5.10 In the event that it is not possible to accept all or some of the offers submitted under the Order, the BOK will contact the Customer to:
a. informing the Customer of the impossibility of accepting all offers made under the Order; or
b. confirmation by the Customer of the will to execute the Order in the part in which the Seller agreed to accept the offers to conclude the
Sales Agreement. The Customer may then cancel the Order in its entirety (to the extent of all offers), which does not affect his right to cancel the contract. The Customer's cancellation of the Order relieves the Seller of the obligation to continue processing the Order. In case of cancellation of the Order, the following section shall apply accordingly.
5.11. In the event that it is not possible to accept the offer(s) made under the Order, the Sales Agreement in the scope of the Products indicated by the BOK is not concluded, and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by the Customer, to the extent that the Sales Agreement has not been concluded.
5.12 Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, SMS or contacting by phone.
5.13 The Seller shall strive to ensure the availability of all Products and the performance of the Sales Agreement. In case of inability to perform in emergency or unforeseen situations, and in other situations defined by law, the relevant provisions of the Civil Code, including Articles 493-495 of the Civil Code, in particular concerning the obligation to immediately return the performance to the Consumer, may apply.
5.14. The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, during the period selected by the Seller, determine the threshold of the minimum value of the Order for which the shipment of the Products is free of charge. The Customer is informed about the total price including taxes of the Product, as well as delivery costs and other costs, and when the amount of these charges cannot be determined - about the obligation to pay them, before placing the Order and before concluding the Sales Contract.
5.15 The Promotional Actions applicable to the Online Store shall not be cumulative, unless the provisions of the Promotion expressly provide otherwise.
Subscriptions.
5.16 These provisions are specific and apply only to Subscriptions. The provisions of the rest of the Terms and Conditions relating to Orders shall apply directly to matters not covered below with respect to Subscriptions.
5.17. The Customer, when ordering a Physical Product, may choose Subscription, i.e. so-called cyclic shipment. On the Product Card, the Seller indicates the frequency of Subscription, which depends on a) the volume of the package, e.g. the number of capsules b) the recommended dosage of the Product (e.g. Subscription every 30, 60, or 90 days. The Customer adds the selected Products to the Cart.<\/p>\n
5.18 Under the Subscription, the Customer receives products on a regular basis, without having to place a separate Order each time.
5.19 Customer may receive a discount (e.g. -15%) as part of the Subscription, in accordance with the terms and conditions of the Promotional Action.
5.20 The Subscription is concluded for an indefinite period of time. Both the Customer and the Merchant may terminate the Subscription at any time. Termination of the Subscription shall result in termination of the contract relating to it upon the expiration of the last paid Settlement Period.
5.21. The Customer may terminate the Subscription from within the Customer Account by using the Subscription cancellation functionality. In such case, the concluded Agreement will be terminated at the end of the last paid Settlement Period.
5.22. The Customer has the right to edit the Subscription at any time, by, among other things: changing the address for shipment of Products, changing the delivery date.
5.23 As part of the Subscription, the Customer agrees that a third-party Payment Operator may periodically charge the Customer's payment card for the Price of the Products subject to the Subscription and the cost of Delivery (unless the Seller introduces free shipping), in accordance with the terms and conditions of the designated Payment Operator. The Price plus the cost of Delivery (if Delivery is chargeable) will be charged by the Payment Operator according to the frequency of the Subscription.
5.24 In order to launch a Subscription, the Customer, in addition to the standard information necessary to place an Order, is required to provide payment card details and a standing direct debit order. The card data will be stored by a third-party Payment Operator.
6. Sposoby i terminy p\u0142atno\u015bci za zakupiony produkt\/produkty. Jeste\u015bmy elastyczni – nasz Sklep umo\u017cliwia r\u00f3\u017cne metody p\u0142atno\u015bci. Prosz\u0119 Sprawd\u017a, jak mog\u0105 Pa\u0144stwo op\u0142aci\u0107 swoje
Order.
6.1 The Seller shall make available to the Customer various methods of payment for the Order through trusted payment intermediaries:
a. electronic payments (e.g. BLIK); b. payment card payments;
6.2 The possible current methods of payment are specified in the Online Store and presented before the Customer submits the
Order and before the conclusion of the Sales Agreement. The available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. The available payment methods may change in the case of placing several Orders at the same time, in particular due to the Products covered by them.
6.3 In the case of Subscriptions, the Seller shall only allow payment via payment card, which involves automatic debiting of the Customer's bank account with the Price in accordance with the Subscription, payable in Billing Periods. Payment is charged in advance of the Billing Period each time indicated on the product card.
6.4 If the Seller does not receive the Customer's payment, the BOK may contact the Customer to remind him of the payment and abandoned shopping cart, including sending an email (transaction email). Failure to make payment within 2 days of placing the Order, and within an additional 2-day period thereafter, will result in non-acceptance of the offer made by the Customer under the Order. The Customer may also cancel the Order without incurring any consequences by contacting the Seller through the BOK until receiving the message about sending the Order, which does not affect his right to withdraw from the contract.
7 Cost, methods and delivery times.
Delivery of the product is a very important part of fulfilling the Order. We strive to deliver the product to you as soon as possible.
7.1 Delivery of the Product is carried out through an external company - a postal operator (such as a courier company or a company that carries out collection at a point), selected by the Customer when placing the Order.
7.2 The delivery of the Product to the Customer is chargeable, unless the Customer has placed an Order with free delivery, after meeting the criteria for free delivery or during the Promotional Action for free delivery. The currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.
7.3 The available delivery methods may depend on the payment method selected by the Customer or the characteristics of the Product. The available delivery methods may change in the case of placing several Orders at the same time, in particular due to the Products covered by them.<\/p>\n
7.4 Delivery is usually made within 24 hours from the date of confirmation of the Order. The total delivery time of the ordered Product consists of:
a. time of preparation of the order for shipment by the Seller (up to 3 working days from the date of confirmation of the Order by the Seller). If several Products are ordered, the Order will be forwarded for delivery after the Product with the longest preparation time is prepared;
b. and the delivery time of the Product by the selected courier company or other postal operator. The delivery time of the courier company or other postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and the deadlines of the courier company or other postal operator.
7.5 In emergency situations, the delivery date may be extended, of which the Seller will inform the Customers (e.g. sale period, holiday period, unforeseen circumstances such as the outbreak of a pandemic).
7.6 In the event that the Order preparation or Product delivery time is extended, the Seller reserves the right to contact the Customer to inform him of the reason for the delays and the new scheduled delivery date.
7.7 The shipping time of an order may be extended for Products that will require personalization on Customer's order. The Customer will be informed of the shipping time on the Product Card or when placing the Order.
7.8 Receiving the shipment with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product was delivered whole, without defects. If the Product is damaged by the carrier, a damage report should be written and the Seller should be informed.
7.9 Courier companies, postal operators and companies operating Points of Collection have their own regulations on the manner of implementation of the delivery service (including possible complaints about the delivery, the time and manner of reporting any damage to the shipment and other relevant issues) - detailed information in this regard can be found on the websites of the delivery companies. Please familiarize yourself with these terms and conditions before choosing a delivery method.
8. reviews posted on the online store.
Our Store, like many other e-commerce entities, collects feedback on Products and services provided We try to make this process as transparent as possible. We care about reliable opinions in this regard, in this section of the Terms and Conditions we explain what rules apply in our Store of the process of posting opinions and
comments.
8.1 All Customer reviews of Products purchased from the Online Store are verified. The Online Store obtains opinions only from people who have actually made a purchase.
8.2 After receiving the ordered Products, the Customer may be asked to voluntarily add feedback on the purchased Product
Product.
8.3 The Customer may add an opinion on the Products:
a. via the feedback form available on the product card posted on the Online Store;
b. using a dedicated link to give an Opinion (sent by the Seller or an external company,
acting on behalf of the Seller);
c. the feedback form included in the email from the Seller.
8.4 By completing the feedback form, the customer agrees to publish the subjective content contained therein about the purchased
Product and to provide personal data to the extent necessary to post an opinion. Depending on the feedback mechanism adopted, the Customer may be asked to give a comment, the number of stars (e.g. from 1 to 5), or mark a scale of satisfaction or dissatisfaction with the Product.
8.5 Opinions posted on the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts with the Seller.
8.6 The Online Store posts all opinions, both positive and negative, as long as their content does not violate the provisions of the Regulations or applicable law.
8.7 Opinions posted on the Online Store are subject to verification in terms of making them by Customers who actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of persons posting the opinion:<\/p>\n
a. In the case of Customers who receive an email requesting feedback, we guarantee that such email is received only by those who have made a purchase and received the Product;
b. In the case of posting opinions on the Website on the Product Card, the Customer is obliged to provide an e-mail address or other data on the basis of which the Online Store, for verification purposes, will associate his\/her opinion with a particular
Order.
9 Product Complaints.
We pay great attention to the highest quality of our products. However, if you have any objections to the purchased goods - please check how to easily file a complaint with us.
9.1 The Customer, who is a Consumer and Entrepreneur - Consumer is entitled to make a complaint about the purchased Product.
9.2 The seller shall be responsible for the compliance of the performance with the contract, in particular it shall be obliged to provide the customer with
Product without defects and in accordance with the concluded Sales Agreement. The Seller shall not be liable for the Product's non-conformity with the Agreement to the extent specified in Article 43b (2) or (3) of the Consumer Rights Act, if the Consumer has been expressly informed that a specific feature of the Product deviates from the requirements for conformity with the Agreement and, at the latest at the conclusion of the Sales Agreement, has expressly and separately accepted its features.
9.3 The Seller shall be liable for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and disclosed within 2 years from that time, unless the expiration date of the Product is longer.
9.4 A complaint may be submitted by the Customer in any form. You are encouraged to file a complaint using the forms of communication available in Section 1. 3 of the Terms and Conditions.
9.5 In the event of non-conformity of the Product with the Contract, the Customer, being a Consumer, and the Entrepreneur-Consumer shall have the rights set forth in Chapter 5A - Consumer Rights Act (hereinafter: non-conformity of the goods with the Contract).
9.6 If the goods are not in conformity with the contract, the Consumer may demand:
a. its repair. b. or replacement.
The Seller may make an exchange when the Consumer requests a repair, or the Seller may make a repair when the Consumer
Demands an exchange if bringing the goods into conformity with the contract in the manner chosen by the Consumer:
a. is impossible
b. or would require excessive costs for the Seller.
If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into conformity with the contract.
The Seller shall repair or replace the goods at its expense within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller shall collect the goods at his expense.
9.7 The consumer shall also have the right to make a declaration to reduce the price or withdraw from the Contract
Sales when:
a. The seller will refuse to bring the goods into conformity with the contract;
b. The seller will not bring the goods into conformity with the contract;
c. non-conformity of the goods with the contract continue to occur, despite the fact that the Seller has tried to bring the goods into conformity with the contract;
d. the lack of conformity of the goods with the contract is so significant that it justifies a reduction in price or withdrawal from the contract without first demanding repair or replacement of the goods;
e. the Seller's statement or circumstances clearly indicate that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
9.8 In the case of a declaration of price reduction by the Consumer, the amounts due as a result of the exercise of this right shall be returned to the Customer no later than 14 days from the date of receipt of the declaration by the Seller<\/p>\n
Customer about the price reduction. Refunds will be made using the same method of payment that the Customer used when paying for the goods, unless the Customer expressly agrees to a different method of refund.
9.9 If the Consumer exercises his right to withdraw from the contract in the situations referred to in Article 43e paragraph 1 of the Consumer Rights Act, the Customer shall return the goods to the Seller immediately. Any costs associated with the return of goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller will refund the purchase price within 14 days from the date of receipt of the goods or proof of their return.
9.10. The Seller shall be liable for non-conformity of the goods with the contract existing at the time of delivery and disclosed within 2 years from that time. Customer's claims for non-conformity of goods with the contract shall be time-barred after 6 years from the date of disclosure of non-conformity of goods with the contract. The end of the limitation period is the last day of the calendar year.
9.11. It is recommended that the Customer specify in the description of the complaint:
(1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (name and surname, mailing address, telephone number, e-mail address) - this will facilitate and accelerate the processing of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.
9.12. The Seller shall respond to the Customer's complaint immediately, but no later than within 14 days of receipt. Otherwise, the complaint is considered to have been accepted by the Seller.
10. out-of-court procedures for handling complaints and asserting claims, and the rules of access to these procedures. We conclude that in the event of a difference of opinion with the customer, it is worth talking and seeking a mutual agreement on an amicable basis. See how we can resolve a possible dispute.
10.1 The use of out-of-court means of dealing with complaints and claims is voluntary. The following provisions are for information purposes and do not constitute an obligation on the part of the Seller to use out-of-court dispute resolution. The Seller's statement of consent or refusal to participate in the procedure for out-of-court settlement of consumer disputes is submitted by the Seller on paper or other permanent medium in the event that, following the complaint filed by the Consumer, the dispute has not been resolved.
10.2 The rules for the conduct of procedures for out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are defined separately in the law (including, in particular, the Law of September 23, 2016 on out-of-court resolution of consumer disputes) or in the regulations applied by the relevant entities competent to resolve consumer disputes. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court ways of handling complaints and pursuing claims, as well as rules of access to these procedures, may be available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection, in particular also at the following web address of the Office of Competition and Consumer Protection
https:\/\/www.uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains an open register of entities authorized to conduct proceedings for out-of-court resolution of consumer disputes.
10.3 A customer who is a Consumer has the following examples of out-of-court means of handling complaints and claims:
a. The Customer shall be entitled to apply to the permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection, for settlement of a dispute arising from the concluded Sales Agreement.
b. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, Association of Polish Consumers).
c. At https:\/\/ec.europa.eu\/consumers\/odr, the European Commission provides a platform\u0328 for resolving consumer disputes online. The seller does not currently participate in this voluntary alternative dispute resolution procedure.
11 Right of withdrawal (returns).<\/p>\n
We know that sometimes consumers want to exercise their statutory right to return. We fully understand this. Please check how quickly and without problems you can withdraw from a contract concluded at a distance with us. customer, who is a Consumer who has concluded a contract at a distance or off-premises, may withdraw from it without giving any reason and without incurring any costs, except those provided by law, within 14 days from the date of taking possession of the purchased Product. The regulations of this section of the Regulations also apply to the Entrepreneur - Consumer, who declares that he exercises his right to withdraw from the contract under the Act of May 30, 2014 on Consumer Rights, as he has entered into a contract directly related to his business activity, and the contract itself is not of a professional nature for him.
11.2. Do zachowania terminu wystarczy z\u0142o\u017cenie przez Konsumenta lub Przedsi\u0119biorc\u0119 \u2013 Konsumenta o\u015bwiadczenia Sprzedawcy przed jego up\u0142ywem. Konsument lub Przedsi\u0119biorca – Konsument mo\u017ce z\u0142o\u017cy\u0107 jakiekolwiek jednoznaczne o\u015bwiadczenie, w kt\u00f3rym poinformuje o swoim odst\u0105pieniu od Umowy Sprzeda\u017cy.
11.3 A statement of withdrawal from the Sales Agreement may be made using the withdrawal form, the specimen of which can be found under the Terms and Conditions. The statement of withdrawal from the Agreement may be submitted in any form to the data indicated in section 1.3 of the Terms and Conditions, but the use of the
form will help us process your case faster.
11.4 Consumer and Entrepreneur - The Consumer alone bears the cost of returning the Product (the cost of return shipping from the Consumer to the Seller).
11.5. Bieg terminu do odst\u0105pienia od Umowy Sprzeda\u017cy rozpoczyna si\u0119 od dnia obj\u0119cia produkt\u00f3w w posiadanie przez Konsumenta, Przedsi\u0119biorc\u0119 – Konsumenta lub wskazan\u0105 przez niego osob\u0119 trzeci\u0105 inn\u0105 ni\u017c przewo\u017anik (pe\u0142nomocnika), a w przypadku Umowy Sprzeda\u017cy, kt\u00f3ra obejmuje wiele produkt\u00f3w, kt\u00f3re s\u0105 dostarczane osobno, partiami lub w cz\u0119\u015bciach \u2013 od obj\u0119cia w posiadanie ostatniego produktu, partii lub cz\u0119\u015bci.
11.6. Konsument i Przedsi\u0119biorca – Konsument ma obowi\u0105zek niezw\u0142ocznie, nie p\u00f3\u017aniej ni\u017c w terminie 14 dni od dnia, w kt\u00f3rym odst\u0105pi\u0142 od Umowy Sprzeda\u017cy, zwr\u00f3ci\u0107 produkt Sprzedawcy. Do zachowania terminu wystarczy odes\u0142anie produktu przed jego up\u0142ywem. Konsument mo\u017ce zwr\u00f3ci\u0107 produkt na adres: : GEMKIBO Sp. Z o.o., ul. Nowy \u015awiat 54\/56, 00 – 363 Warszawa. NIP: 5253046986. KRS: 0001173836. REGON: 541772560. (dalej: Sprzedawca).
11.7. Konsument i Przedsi\u0119biorca – Konsument powinien zabezpieczy\u0107 zwracany produkt w taki spos\u00f3b, by nie uleg\u0142 on zniszczeniu w czasie transportu.
11.8 In the case of effective withdrawal from a remote contract, the contract shall be considered not concluded.
11.9 The Seller shall promptly, but no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur-Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by the Consumer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available in the Online Store). The Seller may refrain from sending the refund until it has received the returned goods or sent us a confirmation of shipment of the package, whichever comes first.
11.10. W przypadku skorzystania przez Konsumenta lub Przedsi\u0119biorc\u0119 – Konsumenta z Ustawowego prawa odst\u0105pienia, Sprzedawca dokonuje zwrotu p\u0142atno\u015bci przy u\u017cyciu takiego samego sposobu p\u0142atno\u015bci, jakiego u\u017cy\u0142 Konsument, chyba \u017ce wyra\u017anie zgodzi\u0142 si\u0119 na inny spos\u00f3b zwrotu, kt\u00f3ry nie wi\u0105\u017ce si\u0119 dla niego z \u017cadnymi kosztami.
11.11. W przypadku skorzystania przez Konsumenta lub Przedsi\u0119biorc\u0119 – Konsumenta z Ustawowego prawa odst\u0105pienia, Konsument lub Przedsi\u0119biorca – Konsument ponosi odpowiedzialno\u015b\u0107 za zmniejszenie warto\u015bci produktu b\u0119d\u0105ce wynikiem korzystania z niego w spos\u00f3b wykraczaj\u0105cy poza konieczny do stwierdzenia charakteru, cech i funkcjonowania produktu lub w zwi\u0105zku z nieprawid\u0142ow\u0105 piel\u0119gnacj\u0105 produktu lub niew\u0142a\u015bciwego zapakowania produktu podczas jego odsy\u0142ania do Sprzedawcy. Odpowiedzialno\u015b\u0107 Konsumenta lub Przedsi\u0119biorc\u0119 \u2013 Konsumenta mo\u017ce obejmowa\u0107 w szczeg\u00f3lno\u015bci brak mo\u017cliwo\u015bci wprowadzenia produktu do sprzeda\u017cy jako produktu pe\u0142nowarto\u015bciowego, koszty ponownego umieszczenia na produkcie metek i element\u00f3w zabezpieczaj\u0105cych, a tak\u017ce koszty przywr\u00f3cenia Produktu do stanu umo\u017cliwiaj\u0105cego jego ponowne wprowadzenie do sprzeda\u017cy w ramach Sklepu Internetowego, w tym koszty badania produktu przez specjalist\u0119 i koszty usuni\u0119cia wad stwierdzonych w wyniku takiego badania (w zakresie, w jakim wady te wynikaj\u0105 z korzystania przez Konsumenta z produktu w spos\u00f3b wykraczaj\u0105cy poza konieczny do stwierdzenia jego charakteru, cech i funkcjonowania).
11.12 The statutory right of withdrawal shall not apply to the Consumer and the Entrepreneur-Consumer in the following circumstances:
a. if the 14-day period for informing the Seller about the will to withdraw from the sales contract is exceeded;<\/p>\n
b. in situations referred to in Article 38 of the Law on Consumer Rights.
12 Intellectual property rights.
In this section, we indicate what intellectual property rights we protect on our website and what rules you should follow.
12.1 All rights to the Online Store, in particular, property copyrights, intellectual property rights to its name, Internet domain, as well as to the forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Seller belong to the Seller, and their use may be carried out only in accordance with the Regulations.
12.2 It is forbidden to copy, duplicate, modify, reproduce or distribute any part of the Online Store, the Service or its elements without the prior written consent of the Seller, except as expressly permitted by the provisions of applicable law and these Terms and Conditions. The Seller may take steps, including through legal proceedings, to protect its own interests and those of the Online Store's Customers.
12.3 The logo and the name of the Online Store registered as a trademark before the Patent Office of the Republic of Poland under the exclusive right number GEMKIBO 0.000000. (Process in preparation for registration) is subject to special legal protection.
12.4 The rights to use, copy and distribute data available on the site are subject to the provisions of the Law on Copyright and Related Rights.
12.5 The use of the data of the Online Store for commercial purposes may be carried out after prior notification to and written consent from the Seller.
13 Data protection.
In this section you can check we take care of your personal data.
13.1 The principles of personal data protection are defined in the document \u201ePrivacy Policy\u201d.
13.2 The rules for the use of cookies on the Website are defined in the document \u201eCookies Policy\u201d.
14 Provisions for non-consumer customers If you have decided to shop in our online store, and you are not a consumer - this part of the terms and conditions is addressed to you.
14.1 This section of the Terms and Conditions and the provisions contained herein apply only to Customers who are not Consumers and Entrepreneurs - Consumers.
14.2 As soon as the Seller releases the Product to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product shall pass to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for loss, loss or damage to the Product occurring from the acceptance of the Product for transport until its release to the Customer, and for the delay in transportation of the shipment.
14.3 In accordance with Article 558 \u00a7 1 of the Civil Code, the Seller's liability under warranty for the Product towards the Customer who is not a Consumer is excluded.
14.4 Neither the Seller nor its employees, authorized representatives and agents shall be liable to the Customer, its subcontractors, employees, authorized representatives and\/or agents for any damages, including loss of profits, unless the damage was caused by them intentionally.
14.5. W ka\u017cdym przypadku ustalenia odpowiedzialno\u015bci Sprzedawcy, jego pracownik\u00f3w, upowa\u017cnionych przedstawicieli i\/lub pe\u0142nomocnik\u00f3w, odpowiedzialno\u015b\u0107 ta w stosunku do Klienta nieb\u0119d\u0105cego Konsumentem, bez wzgl\u0119du na jej podstaw\u0119 prawn\u0105, jest ograniczona – zar\u00f3wno w ramach pojedynczego roszczenia, jak r\u00f3wnie\u017c za wszelkie roszczenia w sumie – do wysoko\u015bci zap\u0142aconej Ceny oraz koszt\u00f3w dostawy z tytu\u0142u ostatniej Umowy Sprzeda\u017cy i obejmuje jedynie realnie poniesion\u0105
damage.
14.6 Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller.
14.7 With respect to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time pursuant to generally applicable laws.
15. Liability, exclusion of the seller's liability. If you have decided to make purchases in our online store, a very important and essential issue is the responsibility regarding your broadly understood safety. In this section we want to focus on the important matter of your awareness of the specific nature of the products, which without doubt are<\/p>\n
DIETARY SUPPLEMENTS.
15.1 For us, trust is the basis for building relationships and strengthening our positive image, which motivates us to do more. As a result, in order to share our knowledge and experience, as well as invaluable insights into the world of dietary supplements, we feel and are also obliged to inform you as customers about possible, potential risks.
15.2 GEMKIBO's mission is not just to sell dietary supplements. As a trusted supplier, we have accumulated a wealth of knowledge about dietary supplements and our online store is also a place where, through clear and non-suggestive communication, we want to emphasize why dietary supplements are not just commodities, but require careful design and synthesis strategies.
15.3 We discuss a variety of topics such as the purity of supplements, stability and storage of supplements, potential uses of supplements, solubility of supplements, and other important information that can have a significant impact on sensible supplementation for the sake of your health. Communication of our store website www.gemkibo.pl is also the best place to learn about a number of our unique new products and services,
15.4 All products offered by our online store ie: (Dietary Supplements) are described in each section\/category in a clear and transparent manner, what the products offered by the online store www.gemkibo.pl are and what their potential use is. Descriptions of all GEMKIBO brand products, have
descriptive information in the content:
a). Purpose of the product\/purpose of use.
b). Content\/composition (in the body of the information only in words),
c). Disclaimer, information on the use\/or non-use of the product.
d). Disclaimer product information (what the product is not as understood by the law).
e). Product information disclaimer (safety).
15.5 Informational\/descriptive content of the product(s) in the online store.
All packaging - individual and bulk - in which GEMKIBO brand products are packaged, have in their typography - graphic design and verbal communication the necessary information that is and\/or could be relevant to people shopping at the online store www.gemkibo.pl.
15.6 The products sold by the Seller, the description of the products, and the purpose of the products are the information about which, the customer is always informed before making the purchase(s).
15.7 Having regard to the fact that the seller makes all necessary efforts in matters relating to the safety of persons making purchases in the online store seller:
a). shall not be liable in case of improper use by the Customer and third parties of the Products purchased from the Online Store - especially in case of improper use.
b). The Seller shall not be responsible for any consequences resulting from improper application\/use of the Product(s).
c). The Seller shall not be liable for any defects caused by improper handling of the product\/products by the Customer and third parties, i.e.: maintaining safety, complying with applicable laws, using the product\/products contrary to their intended use.
15.8 Each product\/products purchased from the online store has a paper information leaflet prepared from the SDS of the product\/products, purchased by the vendor from third parties, responsible parties if necessary.
15.9 The Seller reserves the right to refuse to sell any of the Products in the Online Store (i.e. cancel the order) without giving any reason, while acting in accordance with the law.
15.10 The seller declares that he is only a seller\/distributor of the range, product, products in the online store www.gemkibo.pl not the manufacturer\/entity responsible for the production and all other issues related to the safety of the product.
Our commitment to the quality and innovation of the GEMKIBO brand has made our trading business one of the best retailers of DIETARY SUPLEMENTS through our specialized online store.<\/p>\n
16 Final Provisions.
16.1 The Regulations in version 1.0. come into force on: 01.10.2025.
16.2 The Regulations are available in Polish.
16.3 In matters not regulated by these Regulations, the provisions of generally applicable law shall apply.
16.4 Unless otherwise provided by mandatory provisions of law, the governing law for the resolution of all disputes arising under these Terms and Conditions shall be Polish law.
16.5 In the event that the mandatory regulations of the country of the Customer's habitual residence provide for more favorable conditions for the Customer than the provisions of Polish law and the provisions of these Regulations, the provisions of the law of the country of the Customer's habitual residence shall apply.
16.6 The content of these Terms and Conditions may be subject to change in a situation in which the Seller modifies the manner or scope of its business or as a result of legal changes resulting in the need to supply the Terms and Conditions to the commonly applicable law. The Online Store will inform Users of any changes by posting information on the Online Store website, in the case of Users who have an active Customer Account - in the form of an e-mail message. Each person who receives the aforementioned message will be able to submit a statement of termination of contracts for the provision of electronic services (within no more than 14 days from the date of receipt of the message) implemented on the basis of these Regulations. The provisions of the Regulations in effect at the time of placing the Order shall apply to Orders placed before the amendments to the Regulations became effective.
16.7 \u00a9 GEMKIBO Sp. Z o.o. All rights reserved. This document is protected by copyright. The author does not permit, without his prior written consent, any use of this document or parts thereof. Violation of the above conditions may result in liability, including criminal liability, as defined in the Act on Combating Unfair Competition, the Criminal Code Act and\/or the Copyright and Related Rights Act. In particular, but not exclusively, the author has the right in such a situation to demand the cessation of the unauthorized actions, removal of the effects of the unauthorized actions, reparation of the
of the damage caused, the surrender of unjustly obtained benefits, the making of a single or repeated statement of appropriate content and form.
16.1 The Regulations in version 1.0. come into force on: 01.10.2025.
16.1a. Regulations version 1.0 as amended shall come into force on: 27.01.2026r.<\/p>\n
Link to forms.
1 Form: 8a. GEMKIBO Claim Form.
2 Form: 8b. GEMKIBO withdrawal form.<\/p>","protected":false},"excerpt":{"rendered":"
REGULAMIN KORZYSTANIA ZE SKLEPU INTERNETOWEGO Szanowni Pa\u0144stwo,Jest nam bardzo mi\u0142o powita\u0107 Pa\u0144stwa w sekcji dokument\u00f3w prawnych naszego Sklepu internetowego www.gemkibo.pl . Zapoznanie si\u0119 z regulaminem i pozosta\u0142ymi dokumentami oznacza dla nas, \u017ce s\u0105 Pa\u0144stwo \u015bwiadomymi klientami, kt\u00f3rzy dbaj\u0105 o swoje prawa konsumenckie jednocze\u015bnie dokonuj\u0105c \u015bwiadomych zakup\u00f3w. W Sklepie internetowym www.gemkibo.pl dbamy nie tylko o najwy\u017csz\u0105 […]<\/p>\n","protected":false},"author":6515,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-info.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1070","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/pages\/1070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/users\/6515"}],"replies":[{"embeddable":true,"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/comments?post=1070"}],"version-history":[{"count":1,"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/pages\/1070\/revisions"}],"predecessor-version":[{"id":5777,"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/pages\/1070\/revisions\/5777"}],"wp:attachment":[{"href":"https:\/\/gemkibo.pl\/en\/wp-json\/wp\/v2\/media?parent=1070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}